Returns, Refunds & Cancellation
Simple, fair and transparent — here is everything you need to know if something is not right with your order.
Order Cancellation
You can cancel an order any time before it is dispatched. Go to My Account → Orders and tap Cancel, or message us and we will cancel it for you.
- Once a tracking ID has been added, the order is on its way and can no longer be cancelled online.
- Custom, personalised and bulk orders cannot be cancelled once production has started.
- For prepaid orders that are cancelled, the full amount is refunded to the original payment method.
Return & Replacement Eligibility
We pack every piece with care, but if something is not right, we will make it right. You can request a return or replacement if you receive a product that is:
- Damaged in transit (broken, cracked or split)
- Defective (manufacturing fault)
- Wrong (a different item from the one you ordered)
Conditions
- Report the issue within 48 hours of delivery.
- Share an unboxing video or clear photos of the product and the outer package.
- The product must be unused and in its original packaging.
Items That Cannot Be Returned
- Custom, personalised or engraved products (unless received damaged)
- Products that have been used, washed, oiled or altered
- Products without the original packaging
- Requests raised after 48 hours of delivery
- Change-of-mind returns on bulk and corporate orders
How to Request a Return
Refund Timelines
| Situation | What happens | Timeline |
|---|---|---|
| Prepaid order cancelled before dispatch | Full refund to the original payment method | 7–10 working days |
| Approved return (damaged / defective / wrong) | Replacement, or refund to the original payment method | 7–10 working days after approval |
| Replacement not available | Full refund for that item | 7–10 working days |
Bank or UPI processing time may add a few days after we initiate the refund. We share a confirmation once it is processed.
Need Help?
For any return, refund or cancellation query, WhatsApp +91 94588 29385 or email info@oudars.com. Our team replies on working days, 10 AM – 7 PM.
OudArs™, Wooden City, Saharanpur, Uttar Pradesh, India · GSTIN: 09BABPH9858P1ZT
Received a damaged piece?
Send us your order number and unboxing video — we will sort it out quickly.