Frequently Asked Questions

Yes. Our serving and kitchen products are finished with food-safe finishes, so they are safe for serving and everyday kitchen use.

Every piece is handcrafted from natural wood, so the grain, shade and knots vary slightly from piece to piece. That is what makes each OudArs product one of a kind.

We work with woods such as sheesham, neem and mango wood, depending on the product. The wood is mentioned in the product description. Read our guide Sheesham, Neem or Mango Wood? to know more.

Yes, for serving warm food. Sizzler and pizza platters are made for hot dishes, but wooden pieces should never go on an open flame, inside an oven or in a microwave.

Yes. Our products are made by skilled woodcraft artisans in Saharanpur, Uttar Pradesh — a city known for its woodwork for generations.

Hand wash with lukewarm water and mild soap, rinse quickly and wipe dry immediately. Do not soak, and do not use a dishwasher or microwave.

Once a month, or whenever the wood looks dry and pale. Use a thin coat of food-grade mineral oil or coconut oil. See the full Wood Care Guide.

Scrub with coarse salt and half a lemon for stains, or a baking soda paste for smells. Rinse and dry well afterwards.

Ready-stock orders are usually dispatched in 2–4 working days and delivered in 5–8 working days across India. See our Shipping Policy.

Yes, we ship across India through trusted courier partners. If your PIN code is not serviceable, we will contact you before dispatch.

Once dispatched, you will receive the tracking ID by SMS, WhatsApp or email. You can also track from My Account → Orders or our Track Order page.

Shipping charges, if any, are shown clearly at checkout before you pay.

Yes, if the order has not been dispatched yet. WhatsApp us at +91 94588 29385 with your order number as soon as possible.

You can pay securely with UPI (GPay, PhonePe, Paytm), debit and credit cards (Visa, Mastercard, RuPay) and other options shown at checkout.

Yes. Payments are processed through secure, authorised payment gateways. We never see or store your card or UPI details.

Yes, a GST invoice is provided with every order. Our GSTIN is 09BABPH9858P1ZT.

Yes, before it is dispatched. Go to My Account → Orders and click Cancel, or message us. Custom and bulk orders cannot be cancelled once production has started.

Contact us within 48 hours of delivery with an unboxing video or photos. We will arrange a replacement or refund after review. See our Returns & Refunds Policy.

Approved refunds are processed to your original payment method within 7–10 working days.

Yes — custom sizes, designs and name engraving for gifts, homes, cafés and hotels. Share your idea on our Custom Order page.

Yes. We make bulk orders for corporate gifting, weddings, festivals and businesses. Visit our Bulk Order page or WhatsApp us for a quote.

It depends on the design and quantity. We share the timeline with you before production starts.