Privacy Policy

OudArs™ ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website or shop with us, how we use it, and the choices you have. It is written in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India. By using our website, you agree to this policy.

Information you give us

• Contact details: name, phone number, email address.
• Delivery details: billing and shipping address, PIN code.
• Account details: login email and password (stored in encrypted form) if you create an account.
• Order details: products purchased, order value, custom or engraving instructions.
• Messages: what you share with us by WhatsApp, email, phone or contact forms.
• Newsletter: your email address if you subscribe for offers.

Information collected automatically

• Device and browser type, IP address and pages visited.
• Cart and session information needed for the shop to work.

• To process, pack, ship and deliver your orders.
• To send order confirmations, invoices, dispatch and tracking updates by SMS, WhatsApp or email.
• To handle cancellations, returns, refunds and customer support.
• To make custom and bulk orders as per your instructions.
• To send offers and new arrivals — only if you have subscribed. You can unsubscribe anytime.
• To prevent fraud, keep the website secure and meet legal and tax requirements (such as GST invoicing).
• To understand how the website is used and improve it.

We do not sell or rent your personal information. We share only what is needed with trusted partners who help us run the store:

• Courier and logistics partners — name, address and phone number to deliver your order.
• Payment gateways — to process your payment securely.
• Website hosting and email/messaging services — to run the website and send you updates.
• Government or legal authorities — only when required by law.

These partners are expected to protect your information and use it only for the service they provide to us.

Our website uses small files called cookies to keep your cart, remember your login and understand how the site is used. Essential cookies are needed for shopping and checkout to work. You can block or delete cookies in your browser settings, but some parts of the website may not work properly without them.

• The website uses a secure SSL (HTTPS) connection.
• Passwords are stored in encrypted form.
• Access to order and customer data is limited to people who need it to serve you.

No online system is 100% secure, but we take reasonable steps to keep your information safe.

We keep your information only as long as needed to serve you, provide support and meet legal, tax and accounting requirements. Order and invoice records are kept for the period required by law. Newsletter emails are removed when you unsubscribe.

• Access and update your details anytime from My Account.
• Ask us for a summary of the personal data we hold about you.
• Ask us to correct or delete your data (except what we must keep by law).
• Withdraw consent for marketing messages at any time.
• Raise a grievance with us, as described below.

To make a request, WhatsApp +91 94588 29385 or email info@oudars.com.

Our website is meant for adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian.

Our website may link to other websites, such as payment pages, courier tracking pages or social media. We are not responsible for their privacy practices, so please read their policies.

We may update this Privacy Policy from time to time. The latest version will always be on this page with the "last updated" date shown at the top.

For any privacy question, request or complaint, contact our Grievance Officer (OudArs Customer Care): WhatsApp +91 94588 29385 or email info@oudars.com. We will acknowledge your request and aim to resolve it within 30 days.

OudArs™, Wooden City, Saharanpur, Uttar Pradesh, India · GSTIN: 09BABPH9858P1ZT